Support that makes
customers come back
Tickets, knowledge base, SLA policies, CSAT surveys, and email-to-ticket — all in one helpdesk. Your team handles more requests in less time, and customers feel the difference.
No credit card required · Cancel anytime
Auto
Email-to-ticket
SLA
Breach alerts
CSAT
Auto surveys
0
Extra tools needed
Features
Built for real work
Every feature is production-ready. No add-ons, no extra configuration — it all works on day one.
Unified ticket inbox
Every email, web form, or API request becomes a ticket. Assign, tag, prioritise, and respond — all from one queue. Auto-assign to the agent with fewest open tickets.
Email-to-ticket ingestion
Point a Mailgun, SendGrid, or SES inbound route at nsxia Desk. Every email to [email protected] becomes a ticket automatically.
SLA policies
Define first-response and resolution SLAs per priority. nsxia alerts agents before a breach, flags overdue tickets red, and tracks breach rates over time.
Knowledge base
Build a searchable, organised knowledge base. Customers self-serve — reducing ticket volume. Articles live alongside your ticket queue.
CSAT surveys
When a ticket closes, nsxia sends a one-click satisfaction survey. Track scores over time and see which agents have the highest customer ratings.
Automation rules
Create rules to auto-assign, auto-tag, or auto-close tickets based on subject, requester, or priority. Reduce manual triage by up to 80%.
Agent workload view
See open ticket counts per agent in real time. One-click bulk auto-assign distributes unassigned tickets to the least-loaded agent using round-robin logic.
CRM integration
Tickets from known contacts are automatically linked to their CRM profile. Agents see account history, deal value, and previous tickets without switching apps.
Support analytics
First response time, resolution time, CSAT score, ticket volume by channel — all on a single reports page with date range filtering.
Get started
Up and running in minutes
No IT required. Import your data or start fresh.
Configure your inbox
Add your support email address and connect an email provider. New emails create tickets instantly — no code required.
Set up SLA and assignments
Define SLA response targets per priority. Enable auto-assignment so every new ticket lands with the right agent immediately.
Build your knowledge base
Write articles for your top 10 support questions. nsxia suggests relevant articles to customers before they submit a ticket.
Comparison
nsxia Desk vs. standalone helpdesks
Social proof
Loved by teams worldwide
"We switched from Zendesk and cut our support backlog by 40% in the first month. The auto-assignment alone was a game-changer."
Rania Khoury
Head of Support, Flux Platform
"CSAT surveys were the first thing customers noticed. Our satisfaction score went from 3.8 to 4.6 in three months because we finally had data."
Samuel Agyei
CS Manager, Onyx Retail
"Email-to-ticket setup took 10 minutes. We've never had a customer email fall through the cracks since."
Petra Novotny
Operations Lead, Streamline SaaS
Works with
Connected to your entire workflow
nsxia Helpdesk integrates natively with other nsxia modules — no middleware, no API keys to manage.
nsxia CRM
Link tickets to contacts, companies, and deals
Mailgun
Route inbound email to tickets automatically
SendGrid
Inbound email-to-ticket integration
nsxia Analytics
Support KPIs in the executive dashboard
Webhooks
Push ticket events to Slack or any HTTP endpoint
nsxia Broadcast
Notify all users during service incidents
FAQ
Common questions
How does email-to-ticket work?
Set up an inbound email route in Mailgun, SendGrid, or Amazon SES pointing to your nsxia Desk webhook URL. Every inbound email becomes a ticket. Replies to the ticket go back to the customer as email.
Can I have multiple support inboxes?
Yes. Create multiple channels (e.g. support@, billing@, sales@) and route each to different queues with different SLA policies and agent assignments.
How do SLA breach alerts work?
nsxia checks tickets every 15 minutes. When a ticket is approaching or past its SLA due time, the assigned agent receives an email alert and the ticket is flagged in the queue.
Is there a free plan?
Yes. The free plan includes unlimited tickets, 3 agents, 1 SLA policy, and the knowledge base. Paid plans unlock unlimited agents, CSAT, and automation rules.
Can I customise the CSAT survey?
The CSAT survey is a 1–5 star rating with an optional comment field. It is sent automatically when a ticket is marked resolved or closed. Branding (logo, colours) matches your workspace settings.
Pricing
Simple, transparent pricing
Start free, upgrade when your team grows. Cancel anytime.
Professional
Up to 5 users included
- 5 users
- Unlimited tickets
- 2 SLA policies
- Unlimited KB & canned responses
- CSAT surveys
- 3 team inboxes
- CRM contact sync